Latest software programs, tools help retailers get up to speed

Stage

Podium has focused on improving its SMS platform to communicate with their customers about scheduling and order tracking, or request a review and accept payments more efficiently. This feature also allows customers to initiate a conversation online and then text for a more mobile experience.

According to Luke Salisbury, senior account executive, “90% of text messages are opened within the first three minutes, so if you want a guaranteed way to engage with the customer, this is the way. Wherever they are, we can schedule an appointment, collect payments or answer questions right away.”

QFloors

QFloors unveils its own in-house credit card processing company called QPro Pay, which integrates directly with the QFloors software. With no third party involved, QFloors now has full control over the pricing and technical support of the feature. In this way, problems can be dealt with more quickly.

“Previously, we had very little control if there was a technical issue or a pricing issue,” said Chris Ogden, CEO. “Now we can tackle all glitches faster, because it is only up to us to find the solution. When things can be done quickly, you have happier customers and that is our goal.”

In addition, QFloors has partnered with FloorForce and Velocity to develop QLeads, a new integration that automatically generates leads from a retailer’s website directly into the QFloors software. “The customer’s information simply appears in our system, so no re-entering is necessary,” explains Ogden. “This new update saves time, minimizes errors and eliminates the possibility that a new customer could fall through the cracks.”

RFMS

RFMS recently launched RFMS Credit Card Services, which provides real-time, electronic payment processing that integrates fully with RFMS. This means users no longer have to leave the company’s program to accept payments, said Fred Kotynski, CIO.

In addition, the program allows the use of “tokens” so that a customer’s payment information can be stored securely. (A token is not the actual credit card, but a representation.) Sensitive credit card information only needs to be processed and entered once during the sale process.

“It’s all stored in a token, but the staff can’t see the actual credit card numbers,” explains Kotynski. “When it comes time to charge the remaining balance once the task is completed, you will be given access to the token so that it doesn’t bother the customer.”

Retail Lead Management

As COVID-19 continues to impact the way consumers shop, RLM has launched Remote House Call, which allows sales staff to video chat directly with consumers via a mobile device. Customers can take photos, locate their location, ask questions, and even request a service or sales call.

“It’s similar to FaceTime, except you have a whole bunch of tools you can use to help with sales,” said Fred Kotynski, CIO.

In addition, the program allows the use of “tokens” so that a customer’s payment information can be stored securely. (A token is not the actual credit card, but a representation.) Sensitive credit card information only needs to be processed and entered once during the sale process.

“It’s all stored in a token, but the staff can’t see the actual credit card numbers,” explains Kotynski. “When it comes time to charge the remaining balance once the task is completed, you will be given access to the token so that it doesn’t bother the customer.”

Retail Lead Management

As COVID-19 continues to impact the way consumers shop, RLM has launched Remote House Call, which allows sales staff to video chat directly with consumers via a mobile device. Customers can take photos, locate their location, ask questions, and even request a service or sales call.

“It’s similar to FaceTime, except you have a whole host of tools you can use to help with sales,” said Jason Goldberg, strategic advisor to Broadlume, which recently bought RLM. “In the past you had to drive to a customer’s house to see what they need, but now all the information is given to us in advance. Customers just send a link and the same process can be done without that 40 minute drive.”

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RLM Remote ‘House Call’

RollMaster

Rollmaster has launched a new dashboard to monitor SMS alerts so that retailers can easily maintain communication with customers. Common alerts include appointment and setup reminders, follow-ups to reschedule last minute cancellations, and investigate any customer service issues. The dashboard is accessible to all employees, so that all problems can be handled by the right person.

“We minimize same-day cancellations so you can keep your installer busy installing,” said Kelly Oechslin, marketing coordinator. “Troubleshooting is now a much faster and easier process. Customers tend to reach out for more follow-up when they know you can effectively solve their problems.”

This feature fully integrates with the RollMaster app, but the integration also requires the RollMaster Core system to work. In addition, RollMaster helps dealers manage their online reputation with the RM5Star app, which fully integrates with the RollMaster software. Retailers can send a review request to customers upon completion of a job and all reviews – whether they’ve been left on Yelp, Facebook, Google, Angi – can be tracked from one dashboard. Retailers also have the option to personally contact those who have left three stars or less. RM5Star can also turn these reviews into professional social media posts and marketing visuals that can be added to a retailer’s website.

roomvo

Roomvo has launched its new Roomvo Sample Viewer, which allows customers to browse virtual samples and sample boards as they would in a showroom. As end users shop, they can zoom in and out on products, examine grain and texture, and even see how the material would look in different types of indoor and outdoor lighting to reflect different times of the day.

“The pandemic has made people less willing to physically come to the showroom, so this gives people a great way to safely shop hands-on,” said Stephen Caldow, director of marking. “This gives our customers the opportunity to have the full shopping experience, whether at home or in-store.”

TraLaMa

TraLaMa has launched an app that can be used to connect retailers and consumers with experts specialized in all construction sectors: flooring, window frames, concrete, electrician, plumber, painter, etc. Once a vacancy is posted, suitable candidates are put through. with the employer based on skill level, salary and geographic location.

“We are trying to connect job seekers with the bosses because there is a serious labor shortage right now,” said Jason Goldberg, CEO. “Main installers can’t find team members and retailers can’t find installers. With this app, you can post any job you need along with your budget and the perfect candidates will be served to you on a platter.

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