Pinnacle Plumbing: Find a Manufacturer You Can Rely On

SMITHFIELD, RI – If you ask Allen Pacheco, owner / operator of Pinnacle Plumbing & Heating how things are going, he will tell you he has plenty of work, but right now things are complicated. He is struggling to get his clients to understand how the post-pandemic market functions.

“It’s very busy,” said Pacheco, “with some very unrealistic expectations. I think everyone is starting to see that.”

In the past three months alone, Pinnacle has seen problems with the availability of supplies and products, as well as with cost increases that he frankly calls astronomical. “So it was a job to manage expectations,” said Pacheco. ‘Someone calls and wants to do a project, and no – you have to tell them no, you won’t see the product you need for a month. That is the biggest challenge at the moment. ”

One of the I-Series units is installed.One of the I-Series units is installed.Pinnacle heatingPacheco’s other challenge is finding qualified help. Fortunately, as a very solid crew he has the core of his company, people who have been with him for five, eight years, some even from the start of his company in 2008. “We have been very lucky. ‘, He says,’ they’ve been fantastic. ‘

Pinnacle Plumbing & Heating is headquartered in Smithfield, Rhode Island, and currently employs 22 technicians. The company operates primarily in the state of Rhode Island and specializes in high-end residential / commercial work. They do many multi-family jobs, including both apartment buildings and low-income homes.

The company currently has several projects running. One, in Newport, is over 70 units, all with hydraulic heating. “It’s all new construction,” says Pacheco. “In the course of it so far, we’ve had an average of about six men on it. They want us to get out of there in July – I don’t know if that’s really going to happen, but that’s what we’re going for. “To date, Pinnacle has completed work on 60 units, of which 30 are already occupied. Residents have been satisfied with the performance of their systems so far.

Another project, in Providence, includes 42 units. Both jobs are tied to the Rhode Island Housing Authority, and both jobs are performed using Rinnai’s I-Series combination boilers powering Sterling pre-fabricated hydraulic skirting boards.

The I-Series is ideal for multi-unit installations. The compact wall mounting design helps to save space. The units can provide whole house heating as well as domestic hot water. The stainless steel, self-cleaning heat exchanger ensures a long service life with little maintenance. The boilers are Energy Star rated and are offered in a number of different models with capacities for a wide variety of applications.

But for Pacheco, who has to install the units, the reliability of the product goes hand in hand with the reliability of the company that sells it. “We were in direct contact with Rinnai,” explains Pacheco, “and when we saw how they responded to the issues, we really sold them. If you commented on how things could be better, they did it. listened to what technicians on the ground told them. ”

Another of the I-Series units is connected in a similar configuration with different piping.Another of the I-Series units is connected in a similar configuration with different piping.Pinnacle plumbingThe key to that was Rinnai’s availability 24 hours a day, 7 days a week. If there was ever a question or a technical complication not covered in the manual, Pacheco knew he could just answer the phone. “We can say hey, we came across this [issue]’, He says,’ we may be a meter too tall … what can we do to get around this? Fix this? And usually the answers will come back within a day. ”

Sometimes that help is just advice to the Pinnacle engineers, but other times it consists of actual technical changes to the I-Series units. Pacheco is quick to say that there haven’t been any technical issues with the units themselves and how they work, but that there have been some tricky connections they had to make. “And when the next batch of boilers comes out,” says Pacheco, “that product or part has already been identified and changed.”

It makes such a huge difference because Pacheco has seen the other side of the coin. Pinnacle partnered with another manufacturer on previous projects and did not experience the same level of customer service. It led to problems that are still being resolved.

So when Pinnacle Heating first came to the track in Newport and found that a different brand of boiler was specified, Pacheco pushed back. “We didn’t feel comfortable with that,” says Pacheco. “We didn’t like some of the service issues the company had. So we presented [the Rinnai units] as a change, and said, hey, what do you think? This is what I bring to the table, this is how good a company is, and in the end they agree. ”

Pacheco brought the same arguments to the folks who specified the Providence job, and this time met even less resistance. “It was literally a two-second conversation,” he says.

Amid all the post-pandemic issues his company has faced, having a manufacturer he can rely on has contributed to Pacheco’s peace of mind. “That’s probably been the most beneficial for us,” he says, “if we have that availability, have them behind us as technicians and installers, can tell them … if you could do it, it would “Being a little bit different. A world of difference, and they jump right in. They really follow what they say they’re going to do.”

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